Known issues

Known issues

This page lists the known issues that you might run into while embedding ThoughtSpot in your app, or when using the embedded interface or making REST API calls.

Version 9.5.0.cl and 9.6.0.cl๐Ÿ”—

Issue DescriptionSymptoms, conditions, and workaround

The View Liveboard link in Liveboard schedule notifications do not show the custom URL

Currently, ThoughtSpot doesnโ€™t support customizing the View Liveboard URL for Liveboard schedule notifications.

When you try to update the list of CORS hosts on the Security Settings page, you may notice a domain validation error if a subdomain with a wildcard, for example .*.domain.com, is already added to the CORS allowed list on your ThoughtSpot instance.

To resolve this issue, add an escape character (\) after the wildcard in the domain URL string as shown here:

.*\.domain.com

Version 9.2.0.cl๐Ÿ”—

Issue IDDescriptionSymptoms, conditions, and workaround

SCAL-147773

The Export Liveboard Report API endpoint returns the incorrect payload error.

Symptom: A REST API request to download a Liveboard in the PNG format returns an error.

Condition: This issue occurs when a user tries to download a given Liveboard as a PNG file via a REST API call to the /api/rest/2.0/report/liveboard endpoint.

Workaround: None

Version 9.0.0.cl๐Ÿ”—

Issue IDDescriptionSymptoms, conditions, and workaround

SCAL-142933

The REST API v2.0 session login endpoint does not return session cookies.

Symptom: The /api/rest/2.0/auth/session/login endpoint does not return session cookies after a successful API call.

Condition: This issue is observed when a REST client tries to log in to ThoughtSpot with basic authentication using the REST API v2.0 session/login endpoint.

Workaround: Use one of the following options:

  • Use the /api/rest/2.0/auth/token/full API endpoint to get a bearer token and use it in the Authorization header to authorize your subsequent API requests.

  • Use the REST API v1 endpoint /tspublic/v1/session/login to log in to ThoughtSpot and obtain session cookies.

Version 8.10.0.cl๐Ÿ”—

Issue IDDescriptionSymptoms, conditions, and workaround

SCAL-117106

The User account gets locked after a single bad token login attempt

Symptom: If a user attempts to log in to the embedded ThoughtSpot app with an invalid token, the application locks that userโ€™s account.

Condition: This issue is observed in ThoughtSpot deployments with the trusted authentication setup.

Workaround: If you are using the trusted authentication method to authenticate your users, make sure the getAuthToken function in the SDK returns a fresh token for each re-login. Avoid using older tokens to renew a user session.

Version 8.9.0.cl๐Ÿ”—

Issue IDDescriptionSymptoms, conditions, and workaround

SCAL-117106

The User account gets locked after a single bad token login attempt

Symptom: If a user attempts to log in to the embedded ThoughtSpot app with an invalid token, the application locks that userโ€™s account.

Condition: This issue is observed in ThoughtSpot deployments with the trusted authentication setup.

Workaround: If you are using the trusted authentication method to authenticate your users, make sure the getAuthToken function in the SDK returns a fresh token for each re-login. Avoid using older tokens to renew a user session.

SCAL-126662

The visualizations with no data take a long time to load in an embedded Liveboard.

Symptom: In the Liveboard classic experience mode, when chart visualizations have no data, they clog the render queue and slow down the Liveboard rendering process. The PDF download function also does not work on such Liveboards.

Condition: This issue is observed in ThoughtSpot deployments with 8.4.0.cl or 8.4.1.sw or later release versions.

Workaround: None

Version 8.8.0.cl๐Ÿ”—

Issue IDDescriptionSymptoms, conditions, and workaround

SCAL-128033

The REST API v2 Playground Beta does not load request parameters for some API endpoints.

Symptom: Some REST v2 API Beta endpoints may not show request parameters in the Playground.

Condition: This issue is observed in ThoughtSpot deployments with 8.7.0.cl and 8.6.0.cl release versions.

Workaround: Use REST API v1 endpoints for production use cases.

SCAL-117106

The user account gets locked after a single bad token login attempt

Symptom: If a user attempts to log in to the embedded ThoughtSpot app with an invalid token, the application locks that userโ€™s account.

Condition: This issue is observed in ThoughtSpot deployments with the trusted authentication setup.

Workaround: If you are using the trusted authentication method to authenticate your users, make sure the getAuthToken function in the SDK returns a fresh token for each re-login. Avoid using older tokens to renew a user session.

Additional resources๐Ÿ”—